please check return policy at store before pruchesing, this return policy for online shopping only
Returns & Exchanges
If you are not completely satisfied with a BlackPearlUSA.com purchase or gift for any reason, please return it for a full refund. Return shipping and handling fees are free when you use the Merchandise Return label included in your order. We regret that we are unable to refund your original shipping charges unless the return was a result of our error.
♦ When you return your purchase to BlackPearlUSA.com by mail within 7 days of purchase date, you will receive a full refund to your credit card for the price of the item(s).
♦ If we receive your item(s) within 7-28 days of purchase date or if they were paid with a BlackPearlUSA.com Gift Card, eGift Certificate, or online store credit, there will be no return, but only exchange for open boxes.
♦ BlackPearlUSA.com is unable to offer exchanges by mail.
Here are two easy ways to return your items(s):
1. BlackPearlUSA.com Returns by Mail
♦ Fill out both sides of the Return Form attached to the Order Summary and include the Return Form with your items(s). Include your name, e-mail address, and phone numbers so that we can contact you, if necessary.
♦ Package your return item in the manufacturer’s product box and BlackPearlUSA.com packaging (if available).
Otherwise, pack your return in a well-padded envelope or box to prevent damage in transit.
♦ Mail your return via United States Postal Service (USPS) using the prepaid Merchandise Return Label.
♦ You will receive an email confirmation when your return is processed.
Returns can be mailed to:
564 King George Ave
San Jose, CA 95136
Lost your return label?
Download a printable, free, return label and tape it to the front of your box, here.
It takes up to 5 days to process the return and credit your account, or to issue an online store credit if you are a gift recipient. We will notify you via email once your return has been processed. Please note that your financial institution will likely take approximately 3-5 business days to reflect this transaction. If you have any questions about your return, please contact Customer Service.
♦ Please bring your Order Summary and Return Form with you, as well as the credit card you used to place your order.
If you are returning a gift and do not want the refund to go to the purchaser, please call 1 (844) 560-7249 to set-up the gift return under your account.
Check the “I am returning a gift” box on the back of your Return Form and indicate the reason for return as “5-Gift”. Please fill out all the information on the Return Form. If you do not have an email address, leave it blank.
Your refund will be in the form of an online store credit that you can use at any time shopping on www.BlackPearlUSA.com.You may also call us at 1 (844) 560-7249 to redeem your online store credit.
When the warehouse has received your return and it is ready to be processed, you will be receiving a Return Confirmation e-mail in your inbox. The email contains the details of your return shipment as well as information about your refund. Please note that returns can take up to 3 days.
Your return will be processed and your account credited within five business days. For products paid for by store credit, eGift Certificates, or received as gifts, you may receive your refund as a store credit. For products that are returned past the 14-day return policy (14 days after purchase), you will receive your refund as an online store credit. Online store credits are redeemable on www.BlackPearlUSA.com and will be automatically applied to your next online order. For more information on how to redeem your store credit, please go to Customer Service on www.BlackPearlUSA.com and click on Payment Methods.
BlackPearlUSA.com Customer Service