Returns and Exchanges

please check return policy at store before pruchesing, this return policy for online shopping only
Returns & Exchanges

> Returns & Exchanges
> Returns by Mail
> Return to a Store Location
> Gift Returns
> Returned Purchase Confirmation email

 

Returns & Exchanges

If you are not completely satisfied with a BlackPearlUSA.com purchase or gift for any reason, please return it for a full refund. Return shipping and handling fees are free when you use the Merchandise Return label included in your order. We regret that we are unable to refund your original shipping charges unless the return was a result of our error.
♦ When you return your purchase to BlackPearlUSA.com by mail within 7 days of purchase date, you will receive a full refund to your credit card for the price of the item(s).
♦ If we receive your item(s) within 7-28 days of purchase date or if they were paid with a BlackPearlUSA.com Gift Card, eGift Certificate, or online store credit, there will be no return, but only exchange for open boxes.

BlackPearlUSA.com is unable to offer exchanges by mail.

 

Here are two easy ways to return your items(s):

1. BlackPearlUSA.com Returns by Mail

♦ Fill out both sides of the Return Form attached to the Order Summary and include the Return Form with your items(s). Include your name, e-mail address, and phone numbers so that we can contact you, if necessary.

♦ Package your return item in the manufacturer’s product box and BlackPearlUSA.com packaging (if available).
Otherwise, pack your return in a well-padded envelope or box to prevent damage in transit.

♦ Mail your return via United States Postal Service (USPS) using the prepaid Merchandise Return Label.

♦ You will receive an email confirmation when your return is processed.

 

Returns can be mailed to:
BlackPearlUSA.com
564 King George Ave
San Jose, CA 95136

Lost your return label?
Download a printable, free, return label and tape it to the front of your box, here.

It takes up to 5 days to process the return and credit your account, or to issue an online store credit if you are a gift recipient. We will notify you via email once your return has been processed. Please note that your financial institution will likely take approximately 3-5  business days to reflect this transaction. If you have any questions about your return, please contact Customer Service.

 

2. BlackPearlUSA.com  Returns to Store Locations
Visit any freestanding BlackPearlUSA.com store to return your item(s).

♦ Please bring your Order Summary and Return Form with you, as well as the credit card you used to place your order.

 

Gift Returns

If you are returning a gift and do not want the refund to go to the purchaser, please call 1 (844) 560-7249 to set-up the gift return under your account.

Check the “I am returning a gift” box on the back of your Return Form and indicate the reason for return as “5-Gift”. Please fill out all the information on the Return Form. If you do not have an email address, leave it blank.

Your refund will be in the form of an online store credit that you can use at any time shopping on www.BlackPearlUSA.com.You may also call us at 1 (844) 560-7249 to redeem your online store credit.

 

Returned Purchase Confirmation email

When the warehouse has received your return and it is ready to be processed, you will be receiving a Return Confirmation e-mail in your inbox. The email contains the details of your return shipment as well as information about your refund. Please note that returns can take up to 3 days.

 

Click here to see what the Return Confirmation e-mail looks like this

 

Your return will be processed and your account credited within five business days. For products paid for by store credit, eGift Certificates, or received as gifts, you may receive your refund as a store credit. For products that are returned past the 14-day return policy (14 days after purchase), you will receive your refund as an online store credit. Online store credits are redeemable on www.BlackPearlUSA.com and will be automatically applied to your next online order. For more information on how to redeem your store credit, please go to Customer Service on www.BlackPearlUSA.com and click on Payment Methods.
Sincerely,

BlackPearlUSA.com Customer Service

 

Contact Us

If you want to look healthier and more vibrant naturally, without the need for makeup or needles, consider our face skin care products. Our four stores are conveniently located in:

  1. Black Pearl, Westfield Valley Fair Mall, 2855 Stevens Creek Blvd, Santa Clara, CA 95050
  2. Black Pearl, Westfield Oakridge Mall, 925 Blossom Hill Rd, San Jose, CA 95123
  3. Black Pearl, 1977 Union Street, San Francisco, CA, 94123

Call 408-841-0852 today and come visit our stores at any of our three locations. We look forward to demonstrating the wrinkle-reducing results of our sophisticated Dead Sea ingredients that will smooth, lift, replenish, and stimulate your skin.

Blog

How Hyaluronic Acid and Dead Sea Salts Benefit Your Skin
April 6, 2015
Product Review: The Difference Seen With Black Pearl’s Milk Cleanser & Toner
January 30, 2015
Collagen Kit Product Review: My Skin Before & After
January 30, 2015