Shipping Information

Shipping Information (US)

We offer FREE Standard 3 Day Shipping on all U.S. merchandise orders $200 and over (excluding taxes).


Standard 3 Day Shipping
(Orders $200  and over)
2 Day Shipping
FREE $20.00


Frequently Asked Questions

Shipping Costs & Delivery Times
Hawaii, Alaska & Puerto Rico
P.O. Box
APO/FPO/DPO Military Addresses

No Canadian and International Shipping
Multiple Shipping Addresses
Restricted Hazardous Items
Business Days & Holidays
Tracking Orders


Shipping Costs & Delivery Times

Orders must be placed by 12pm EST to start processing on the same day. Processing time usually takes 1 business day. Delivery times are based on orders placed between Monday – Friday.


Shipping Method


Total Delivery Time
(including processing time)

Standard 3 Day Shipping
(Orders $200 and over)


4 business days

2 Day Shipping


3 – 4 business days

Gift Cards FREE 3 – 5 business days

If your order contains a hazmat item, it will ship ground (2-8 days total delivery time.)
*Learn More about Restricted Hazardous Items

Orders must be placed by 12pm EST Monday – Friday to start processing on the same day. Processing time usually takes 1 business day. Delivery times are based on orders placed between Monday – Friday. offers FREE STANDARD 3 DAY SHIPPING on all U.S. merchandise orders $200 and over (excluding taxes). Select items considered hazardous materials are restricted and must be shipped with Ground Service. Orders $200 and over always ship for free—no promotion code needed. For shipments totaling less than $200, there is a delivery charge of $20.00 for Standard 2 Day shipping. Our standard shipping option is Standard 3 Day shipping.

Gift cards are shipped separately from merchandise with USPS First Class Mail for FREE. For shipping to Hawaii & Alaska, P.O. Box and APO/FPO/DPO Military Addresses, uses USPS Priority. The delivery charge is $6.95 per order.


Hawaii, Alaska & Puerto Rico

For shipments to Hawaii, Alaska, and Puerto Rico we offer USPS (Priority), 3 Day shipping services. Orders $200 and over will be shipped free of charge with USPS Priority. We regret that we are unable to ship restricted items to Hawaii, Alaska, or Puerto Rico.


P.O. Box

If you are shipping to a United States Post Office Box, we offer USPS Priority free on orders $200 and over. If your shipment contains restricted items, you must use USPS Ground (Parcel Post).


APO/FPO/DPO Military Addresses

All shipments to APO, FPO, and DPO addresses are sent via USPS Priority. Due to military handling time, delivery to some destinations may take up to 21 days.

For additional restrictions to APO, FPO, and DPO addresses (See Restricted Hazardous Items).


No Canadian and International Shipping does not offer shipping to Canada and Internationally, except to military personnel with APO/FPO/DPO Military Addresses.


Multiple Shipping Addresses


At this time, we can only ship to one address per order. To ship to multiple addresses, contact Customer Service for assistance at, or call 1 (844) 560-7249.


Restricted Hazardous Items

Certain items considered hazardous materials include aerosols and alcohol-based products (e.g., pressurized spray cans, hair spray, nail polish remover, etc.) are restricted and required by the U.S. Department of Transportation to be shipped by ground-only transport, due to air transport restrictions and regulations. For these shipments, we recommend Ground at $20.00 if orders are under $200. For P.O. Box addresses, USPS Ground (Parcel Post) is the only shipping method available. Regrettably, these items cannot be shipped to Alaska, Hawaii, or Puerto Rico


Business Days & Holidays

All orders ship Monday – Friday, excluding federal holidays within the United States. For Standard 3 Day shipping, 2 Day and 1 Day Shipping: orders must be placed by 12pm Eastern Standard Time (EST) to be processed on the same business day otherwise it will be processed the next day.

Packages do not ship from our distribution centers on the following holidays (UPS orders only):

  • New Year’s Day
  • Martin Luther King Jr. Day
  • President’s Day
  • Memorial Day
  • 4th of July
  • Labor Day
  • Thanksgiving
  • Christmas

For packages shipping to Hawaii & Alaska, P.O. Boxes and APO/FPO/DPO Military Addresses using USPS Priority there are additional holidays in which packages do not ship from our distribution centers including: Martin Luther King Jr. Day, President’s Day, Columbus Day, and Veteran’s Day.


Tracking Orders

When your order is ready to be shipped, you will receive a shipment confirmation email. The majority of our orders are shipped within 1-2 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the e-mail. To track an order on, visit the My Account area. You will need to sign in to access your account information. You may also call’s Customer Service at 1 (844) 560-7249 to track your order.



For more information or questions, please email, or call 1 (844) 560-7249.

Monday Friday: 6am9pm PST, Saturday and Sunday: 8am 5pm PST


Contact Us

If you want to look healthier and more vibrant naturally, without the need for makeup or needles, consider our face skin care products. Our four stores are conveniently located in:

  1. Black Pearl, Westfield Valley Fair Mall, 2855 Stevens Creek Blvd, Santa Clara, CA 95050
  2. Black Pearl, Westfield Oakridge Mall, 925 Blossom Hill Rd, San Jose, CA 95123
  3. Black Pearl, 1977 Union Street, San Francisco, CA, 94123

Call 408-841-0852 today and come visit our stores at any of our three locations. We look forward to demonstrating the wrinkle-reducing results of our sophisticated Dead Sea ingredients that will smooth, lift, replenish, and stimulate your skin.


How Hyaluronic Acid and Dead Sea Salts Benefit Your Skin
April 6, 2015
Product Review: The Difference Seen With Black Pearl’s Milk Cleanser & Toner
January 30, 2015
Collagen Kit Product Review: My Skin Before & After
January 30, 2015